Customer Relationship Management (CRM)

In today’s competitive, market-driven economy, it is vital for businesses to not only provide customers with the best service and experience over the short-term, but to also analyze the transaction information and continually develop better services and products over the long-term.

eBiz Solutions CRM practice is driven by the philosophy that we work for our customers’ customers. At eBiz Solutions, we believe CRM is a strategy that helps attract, retain and grow a profitable customer base. Our CRM packages are a means to help execute the CRM strategy. We provide end-to-end CRM services, which include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.

eBiz can also integrate CRMs with other systems to build more efficiencies. For example, we integrate tools such as emails, calendars, inventory management systems, pricing systems, etc.

CRM platforms Offering

• Salesforce
• SugarCRM
• Microsoft Dynamics
• Zoho

Here, at eBiz, we measure the success of our CRM projects using various metrics such as:

• Consulting
• Implementation
• Customization & Integration
• Upgrades
• QA and Testing
• Business Intelligence and Analytics
• Customer Data Integration
• Support and Maintenance

CRM Service Offering

eBiz Solutions offers end-to-end enterprise solutions ranging from package selection to application support and maintenance.

• Consulting
  • Feasibility Analysis
  • Technology Evaluation & Selection
  • Project Scoping
  • Metrics Reporting & ROI
  • Proof-of-Concept development
  • Application Audit & Health Check
• Implementation
  • Implementation Strategy
  • Functionality Mapping & Gap Analysis
  • Data Migration,
  • Conference Room Pilot & Training
  • Full Cycle Implementations & Deployment
  • Global Rollouts
  • Release Management
• Customization & Integration
  • Custom Object Development
  • Custom Reports Development
  • Integration – Data, Process level – EAI / CTI
  • Integation with other systems like MS Exchage, Google Apps, Quickbook, Microsoft Dynamics, Etc.
• Upgrade Services
  • Application/Product Upgrade
  • Database Upgrade
  • Data Conversion and Migration
  • Object Migration
• QA and Testing Services
  • Testing Process Consulting
  • Manual, System and Integration Testing
  • Load Testing
  • Fail Over and Availability Testing
  • Test Cases Automation
  • Reporting Services
• Business Intelligence and Analytics
  • Need Analysis
  • Data Load/ETL
  • Custom View & Report Development
• Customer Data Integration
  • Unification of Customer Data
  • Multiple Version Integration
  • Real Time/Batch Data Cleansing
• Support and Maintenance
  • Application Support
  • Customization Support
  • Database Administration
  • Application Administration
  • Performance Tuning

Contact us for a free CRM consultation for your business today!