Customer Relationship Management (CRM)

In today’s competitive market driven economy it is not only sufficient to provide your customers with the best service levels and customer experience over the short-term, but also analyze the transaction information to develop better services and products for your customer over the long run through the discovery of not-so-obvious insights into customers wants and needs.

eBiz Solutions CRM practice is driven by the philosophy that we work for our customers’ customers. At eBiz Solutions we believe that Customer Relationship Management is a strategy to help attract, retain and grow a profitable customer base. And the CRM packages are merely a means to help execute the CRM strategy.

eBiz Solutions provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.

We also integrate CRMs with other systems to build more efficiencies. We integrate tools like emails, calendars, inventory management systems, pricing systems and so on.

We work with various CRM platforms like Salesforce, SugarCRM, Microsoft Dynamics, Zoho, etc.

At our CRM practice we measure the success of our CRM projects using various metrics:

  • ROI on investment in CRM licenses and implementation by the client
  • Recovery of initial investment through cost savings and increased revenues
  • Reduced Transaction volume
  • Reduced Transaction level cost
  • Increased visibility of customer view

CRM Service Offering

eBiz Solutions offers end-to-end enterprise solutions ranging from package selection to application support and maintenance.

  • Consulting
    • Feasibility Analysis
    • Technology Evaluation & Selection
    • Project Scoping
    • Metrics Reporting & ROI
    • Proof-of-Concept development
    • Application Audit & Health Check
  • Implementation
    • Implementation Strategy
    • Functionality Mapping & Gap Analysis
    • Data Migration,
    • Conference Room Pilot & Training
    • Full Cycle Implementations & Deployment
    • Global Rollouts
    • Release Management
  • Customization & Integration
    • Custom Object Development
    • Custom Reports Development
    • Integration – Data, Process level – EAI / CTI
    • Integation with other systems like MS Exchage, Google Apps, Quickbook, Microsoft Dynamics, Etc.
  • Upgrade Services
    • Application/Product Upgrade
    • Database Upgrade
    • Data Conversion and Migration
    • Object Migration
  • QA and Testing Services
    • Testing Process Consulting
    • Manual, System and Integration Testing
    • Load Testing
    • Fail Over and Availability Testing
    • Test Cases Automation
    • Reporting Services
  • Business Intelligence and Analytics
    • Need Analysis
    • Data Load/ETL
    • Custom View & Report Development
  • Customer Data Integration
    • Unification of Customer Data
    • Multiple Version Integration
    • Real Time/Batch Data Cleansing
  • Support and Maintenance
    • Application Support
    • Customization Support
    • Database Administration
    • Application Administration
    • Performance Tuning

 


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