Preparing for our next normal and beyond |COVID-19 crisis


15 May, 2020


Sridhar Sunkara, CEO eBiz Solutions

Preparing for our next normal and beyond

The COVID-19 crisis has shown business and consumers alike how businesses can be disrupted overnight. Business leaders were challenged to quickly adopt new business and operational models. Many businesses failed to adapt, but those that were prepared -especially ones that have digitally transformed– were able to minimize the impact. Some businesses actually experienced growth during the crisis, as their competitors could not adapt quickly enough.

As we all now know, a new reality is upon us, and that “new normal” will look very different from what we are used to. All the touchpoints and interactions in office/workplace, travel, retail, restaurants, shipping & delivery, healthcare, government, museums, events, and even at home, now require a new approach.

The four areas of a business model; customers, value proposition, capabilities, and profit models, are going to change. To survive -and thrive- in this new normal world, businesses need a digital-first strategy that focuses on People, Processes, and Technologies.

At eBiz Solutions our partnerships help businesses to reimagine and build the right tools, systems, and culture so that quarantines, emerging technologies, and new competitors are not considered disruptions. With the right digital tools, a business can significantly change –and improve. In 2020, businesses should be able to consistently communicate, share, respond quickly, and maintain a deep understanding of customer needs.  Businesses cannot afford to experience any lapse in understanding its customer, as the landscape is constantly changing.

eBiz strategists guide our partners to create a clear roadmap for a new digital culture within the company, that will:

  • Improve management decisions through advanced insights
  • Become more agile
  • Leverage new technologies
  • Adapt to customers, and identify their jobs-to-be-done

At eBiz we believe that digital transformation will succeed only if it is led by the leadership and adopted throughout the business. People are the first and foremost important part of the digital transformation journey.

The three main areas targeted are Customer Experience, Operational Process, and Business Model.


Source: MIT and Capgemini framework

eBiz helps companies to navigate digital transformation using MIT and Capgemini framework. The primary methods of approach we use to analyze and manage projects are the “Jobs-To-Be-Done” Framework, Design Thinking, and Agile Methodology.

design thinking blog

Digital transformation is a complex undertaking, but done right, it will result in a business that is more aligned with changing customer demands, competitive in a fast-moving digital future, and resilient when adapting to sudden change.

Prepare your business for the new normal:

Contact eBiz Solutions today to help in your company’s Digital Transformation journey.

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