Consulting, Implementation, Integration & development partner in salesforce

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Salesforce is recommended as the best CRM software for businesses. It offers everything needed to create it faster and easier to close sales for a business.

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Salesforce offers a wide range of features in all the areas of a company:

  • The Marketing Team of a company creates and tracks various marketing campaigns to measure the success rate and automatically provides leads to the sales team of the company.
  • The Sales Team will get the lead information from their marketing teams and with this info usually, the sales team will engage with the leads through calls and email. they will schedule the initial meeting with clients to know the client use cases and will take the discussion forward.
  • The Customer Support Team tracks customer issues and finds resolutions that are based on escalation rules like the importance of the client and elapsed time. This improves customer satisfaction levels as the issues do not fall through loopholes and are directly escalated to the next level.
  • Management for visual dashboards and extensive reporting features, Salesforce provides the management of a company with visibility on what is happening in different teams.
  • Training for users can easily find answers to their questions from the extensive online help manual and the video walk facility.
  • Application Integration in other systems to extend its functionality through the Salesforce business app store – the AppExchange.

Salesforce Domain Experience:

The Sales Cloud automates the sales process by assisting the sales managers and reps with the platform’s rich functionality. Relevant Sales Cloud features help to create a well-structured sales process, show how it’s followed, provide extensive customer details and maintain efficient customer communication via multiple channels. And if properly administered, configured or customized, Sales Cloud can bring your sales more value.

Key Features: It increases the job efficiency of the sales managers and sales reps.

For Sales Managers

  • Sales Path
  • Lead Conversion Process
  • Reports & Dashboards
  • Products & Price books
  • Process Builder
  • Sales Cloud Einstein

For Sales Reps

  • Tasks & Event management
  • Accounts & Contacts
  • Process Builder
  • Sales Cloud Einstein

Salesforce Sales Cloud Services By eBiz

  • Consulting
  • Implementation
  • Migration
  • Support
  •  Enhancement & Evolution

Marketing Cloud:  Salesforce Marketing Cloud connects multichannel campaigns from any device or channel to produce real-time communication to manage marketing relationships.

Key Tools: With Salesforce Marketing Cloud, you get a set of tools intended to cover all marketing needs.

Data Management Tools

  • DMP (Data Management Platform)
  • Interaction Studio
  • Data Studio.

Customer Communication Tools

  • Email Studio
  • Social Studio
  • Advertising Studio
  • Mobile Studio

Salesforce Marketing Cloud Services By eBiz

  • Consulting
  • Customization
  • Integration
  • Managed Services & Support

Service Cloud: Salesforce Service Cloud is customer service software that helps to make customer support quick and efficient. It can streamline workflows, automate service processes, and surface key articles.

Key Salesforce Service Cloud Features

Look through the list of Service Cloud key features to get a better understanding of its rich functionality.

  • Omni-channel
  • Case Management
  • Service Console
  • Knowledge Base
  • Process & Routine Automation
  • Service Analytics
  • Field Service
  • Self Service Communities
  • Einstein Bots
  • App Builder

Salesforce Service Cloud Services By eBiz

  • Consulting
  •  Implementation
  • Migration
  • Managed Services & Evolution

App Cloud:

To develop custom apps that will run on the Salesforce platform, you can use the Salesforce App Cloud. It provides you with a collection of development tools that you can utilize to create custom applications.

Some of the tools in the App Cloud include:

  • allows admins and developers to create websites and applications into the main application
  • AppExchange is an online application marketplace for third-party applications that run on the platform
  • Heroku Enterprise gives developers the flexibility to create apps using their preferred languages and tools
  • Salesforce Thunder is big data and rules processing engine designed to analyze events and take personalized actions
  • Salesforce Sandbox allows developers to test ideas in a safe and isolated development

Salesforce Development and Implementation Services:

Salesforce implementation services accelerate workflow products and enhance customer communication.

Are you thinking of transforming your business? What does the company purchase recently? Does the company have a Salesforce service cloud and sales cloud services? Does the lightning feature boost up the new CRM?

Salesforce Implementation service accelerates the workforce of product and enhances customer collaboration and communication for their satisfaction. Organizations need to experience it to realize how much the software handles and how much time frees you up to be able to take on and convert more opportunities!

Our Salesforce Implementation services include:

  • Strategy
  • Discovery & Project Envisioning
  • Data Migration to Salesforce
  • Sales & Cloud Service setup
  • Custom Development
  • Support

Salesforce Integration Services:

eBiz solutions Salesforce Integration Consultants with many years’ experience identify solutions to siloed system issues for their customers. Salesforce Integration services are always best in the designing and applications are user-friendly with high compatibility. Our Salesforce Integration Services are cost-cutting solutions and we can collaborate with other applications like ERP, Microsoft, Oracle, Abode and many more even we can accomplish the data management services.

eBiz solutions view is that all applications be it internal and external need to have a seamless integration. This brings the interactive experience to Salesforce CRM with proper data flow and collaboration across various business processes. We have onshore/offshore experts in Salesforce Integration Consulting for connecting with external systems and managing data in the cloud and on-premises.

We custom develop integration modules and apps from AppExchange.

Our Integration services help companies to:

  • Improve CRM experience with third-party integrations
  • Building Highly secured API integrations
  • Implement the latest technologies
  • Improve business & sales

Salesforce Application Development

We build reliable and bug-free applications that make Salesforce fully cover our customers’ or their clients’ business needs in improving or transforming sales, marketing, and customer service processes.

Custom Applications for Internal needs (B2B/B2C business):

  • Complex apps that add substantial functionality to salesforce
  • Smalls Apps

Applications for AppExchange

  • Listed on AppExchange and become an independent source of revenue
  • Listed on AppExchange for integrating a company’s product (Cloud Platform, Web Application Etc) with Salesforce.

Salesforce Technologies/Languages that we use:

  • Apex
  • Visual Force
  • ILightning

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