Consulting, Implementation, Integration & development partner in salesforce

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Salesforce

Any Business requires boosting sales, but it is not only selling the product or service to existing and prospective customers. A business is successful only to follow a systematic and efficient way of gathering leads so that they can be converted to sales and ultimately loyal customers. After extensive research and analysis of the various customer relationship management software, Salesforce is recommended as the best CRM software for businesses. Salesforce offers everything needed to create it faster and easier to close sales for a business.

Salesforce offers a wide range of features in all the functional areas of a company:

  • Salesforce in Marketing Team of a company create and track various marketing campaigns to measure the success rate and automatically provide leads to the sales team of the company.
  • Salesforce in Sales Team will get the lead information from their marketing teams and with this info usually, sales team will engage with the leads through calls and email. they will schedule the initial meeting with clients to know the client use cases and will take the discussion forward. 
  • Salesforce in Customer Support Team to track various customer issues and tracks them for resolution based on various escalation rules such as the importance of the client and elapsed time. This improves customer satisfaction levels as the issues do not fall through loopholes and are directly escalated to the next level.
  • Salesforce in Management for visual dashboards and extensive reporting features, Salesforce provides the management of a company with visibility on what is happening in different teams.
  • Salesforce in Training for users can easily find answers to their questions from the extensive online help manual and the video walk facility.
  • Salesforce in Application Integration in other systems to extend its functionality through the Salesforce business app store – the AppExchange.

Salesforce Domain Experience:

The aim of Salesforce Sales Cloud is to automate the sales process, assisting both sales managers and reps with the platform’s rich functionality. Relevant Sales Cloud features help to create a well-structured sales process, show how it’s followed, provide extensive customer details and maintain efficient customer communication via multiple channels. And if properly administered, configured or customized, Sales Cloud can bring your sales more value.

Key Features: Look at the key Sales Cloud features, helping both sales managers and sales reps do their job with increased efficiency:

For Sales Managers

  • Sales Path
  • Lead Conversion Process
  • Reports & Dashboards
  • Products & Price books
  • Process Builder
  • Sales Cloud Einstein

For Sales Reps

  • Tasks & Event management
  • Accounts & Contacts
  • Process Builder
  • Sales Cloud Einstein

Salesforce Sales Cloud Services By eBiz

  • Salesforce Consulting
  • Salesforce Implementation
  • Salesforce Migration
  • Salesforce Support
  • Salesforce Enhancement & Evolution

Marketing Cloud: The Salesforce team has done their best to create robust marketing software. Called Salesforce Marketing Cloud, the solution allows conducting multichannel campaigns from one place and easily tracking the outcomes, thus paving the way to improving a marketing strategy consistently.

Key Tools: With Salesforce Marketing Cloud, you get a set of tools intended to cover all marketing needs.

Data Management Tools

  • Salesforce DMP (Data Management Platform)
  • Interaction Studio
  • Data Studio.

Customer Communication Tools

  • Email Studio
  • Social Studio
  • Advertising Studio
  • Mobile Studio

Salesforce Marketing Cloud Services By eBiz

  • Salesforce Consulting
  • Salesforce Customization
  • Salesforce Integration
  • Salesforce Managed Services & Support

Service Cloud: Salesforce Service Cloud is customer service software that helps to make customer support quick and efficient. And it does so in multiple ways

Key Salesforce Service Cloud Features

Look through the list of Service Cloud key features to get a better understanding of its rich functionality.

  • Omni-channel
  • Case Management
  • Service Console
  • Knowledge Base
  • Process & Routine Automation
  • Service Analytics
  • Field Service
  • Self Service Communities
  • Einstein Bots
  • App Builder

Salesforce Service Cloud Services By eBiz

  • Salesforce Consulting
  • Salesforce Implementation
  • Salesforce Migration
  • Salesforce Managed Services & Evolution

App Cloud:

To develop custom apps that will run on the Salesforce platform, you can use the Salesforce App Cloud. It provides you with a collection of development tools that you can utilize to create custom applications.

Some of the tools in the App Cloud include:

  • Force.com allows admins and developers to create websites and applications into the main Salesforce.com application
  • AppExchange is an online application marketplace for third-party applications that run on the Force.com platform
  • Heroku Enterprise gives developers the flexibility to create apps using their preferred languages and tools
  • Salesforce Thunder is big data and rules processing engine designed to analyse events and take personalized actions
  • Salesforce Sandbox allows developers to test ideas in a safe and isolated development
    environment

Salesforce Implementation Services:

Salesforce implementation services accelerate the workflow products and enhance the customer communication. Salesforce implementation company will take care of the product implementation whether it is implemented in a correct way or not.

Are you thinking of transforming your business? What does the company purchase recently? Does the company have salesforce service cloud and sales cloud services? Does the lightning feature boost up the new CRM?

Salesforce Implementation service accelerates the workforce of product and enhances customer collaboration and communication for their satisfaction. Organizations need to experience it to realize how much the software handles and how much time frees you up to be able to take on and convert more opportunities!

Our Salesforce Implementation services include:

  • Strategy
  • Discovery & Project Envisioning
  • Data Migration to Salesforce
  • Sales & Cloud Service setup
  • Custom Development
  • Salesforce Support

Salesforce Integration Services:

Ebiz solutions Salesforce Integration Consultants with many years’ experience identify solutions to siloed system issues for their customers. Salesforce Integration services are always best in the designing and applications are user friendly with high compatibility. Our Salesforce Integration Services are cost cutting solutions and we can collaborate with other applications like ERP, Microsoft, Oracle, Abode and many more even we can accomplish the data management services.

Ebiz solutions view is that all applications be it internal and external need have a seamless integration. This brings the interactive experience to Salesforce CRM with a proper data flow and collaborative across various business process. We have onshore/offshore experts in Salesforce Integration Consulting for connecting with external systems and managing data in cloud and on-premises.

We can develop both custom integration modules and tune integration apps from AppExchange.

Our Integration services helps companies to:

  • Improve CRM experience with third party integrations
  • Building Highly secured API integrations
  • Implement the latest technologies
  • Improve business & sales

Salesforce Application Development

We build reliable and bug-free applications that make Salesforce fully cover our customers’ or their clients’ business needs in improving or transforming sales, marketing and customer service processes. We also build apps that become popular with a large audience and rank high on AppExchange.

Custom Applications for Internal needs (B2B/B2C business):

  • Complex apps that add substantial functionality to salesforce
  • Smalls Apps

Applications for AppExchange

  • Applications to be listed on AppExchange and become an independent source of revenue
  • Applications to be listed on AppExchange for integrating a company’s product (Cloud Platform, Web Application Etc) with Salesforce.

Salesforce Technologies/Languages that we use:

  • Apex
  • Visual Force
  • ILightning

Testimonials

I recently had the pleasure of working with Sridhar and his team at eBiz Solutions to update our website.  They were a joy to work with-very efficient, professional and friendly. No matter what questions or requests  I had, they were responsive and offered wonderful suggestions for improving the web
Pearson Crutcher SOE Memphis
As the founder of a start up business with quite limited technical knowledge, I turned to eBiz Solutions for assistance to set up a website. I approached the eBiz Solutions team with nothing more than ideas and concepts. The team walked me through the necessary steps and explained everything in grea
Michael Geiger Founder of Geiger Mediation
We have worked with eBiz for eight years now. “They designed our main website, blog site, and developed an online contracting system. Their service is outstanding, along with very impressive creativity, original ideas, and a fabulous design team.
Angela Schelp founder and co-owner of Executive Speakers Bureau
Sridhar Sunkara and the eBiz team have been working with us now for a year. I interviewed two other very qualified firms to but ultimately chose eBiz Solutions to help our clinic with our social media channels, web site, a wifi landing page for our waiting room, and numerous other projects. They hav
Dr. Paul Shea Staff Physician Shea Ear Clinic
We’ve been working with Poornima and Sridhar Sunkara and the whole eBiz Solutions team for a couple of years now, and have been extremely impressed by their approach, creativity, innovation, and level of customer service. They have reshaped the way we look at our digital footprint and engagement wit
Jeremy Park President of cityCURRENT
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